How to Request a Refund for Your Booking

Steps to Request a Refund:

1. Check Your Ticket Type & Cancellation Policy:
   Refund eligibility depends on your fare type and how many hours before departure the cancellation is made.

   • Full refund: For cancellations made at least 7 days before departure

   • Partial refund: For cancellations made 48–6 hours before departure

   • No refund: For cancellations made less than 6 hours before departure or after the ferry has departed

2. Submit a Refund Request:
   Go to www.seajets.com/contact and fill out the refund request form. Include:

   • Booking reference number

   • Full name of the passenger

   • Email and contact number

   • Reason for cancellation

3. Attach Supporting Documents (if applicable):
   For medical or emergency-related cancellations, you can upload supporting documents for special consideration.

4. Wait for Confirmation:
   Once submitted, our support team will review your request and get back to you within 3–5 business days.